Disclaimer

All information on our website www.dgsgroup.co.uk and other DGS publications are for information and guidance only. We have taken all reasonable due care to ensure the information contained within our website and publications is accurate and current but we do not accept any liability for any inaccuracy or omission. It is the customers sole responsibility to ascertain compatibility and suitability of products. For any specific applications we recommend that you seek further advice.

Warning

It is the customers sole responsibility to ascertain compatibility and suitability of products. If you are unsure as to the suitability of a product please seek further advice.

Trading Terms

Of course there is a lot of small print. In a nutshell, the customer is required to pay within the agreed time and the supplied goods remain the property of DGS until they are paid for.

1. Conditions of Sale

Effective from 11 April 2005; superseding all earlier versions.
1.1 In these Conditions : ‘BUYER’ means the person who accepts a quotation of the Seller for the sale of the Goods or whose order for the Goods is accepted by the Seller ‘GOODS’ means the goods (including any instalment of the goods or any parts for them) which the Seller is to supply in accordance with these Conditions ‘SELLER’ means DGS Group Plc ‘CONDITIONS’ means the standard terms and conditions of sale set out in this document and which shall apply subject to any special terms and conditions agreed in writing between the Buyer and the Seller ‘CONTRACT’ means the contract for the purchase and sale of the Goods.
1.2 Any reference in these Conditions to any provision of a statute shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time.
1.3 The headings in these Conditions are for convenience only and shall not affect their interpretation.

2. Basis of the sale

2.1 The Seller shall sell and the Buyer shall purchase the Goods in accordance with any written quotation of the Seller which is accepted by the Buyer, or any written order of the Buyer which is accepted by the Seller subject in either case to these Conditions, which shall govern the Contract to the exclusion of any other terms and conditions subject to which any such quotation is accepted or purported to be accepted, or any such order is made or purported to be made, by the Buyer.
2.2 No variation to these Conditions shall be binding unless agreed in Writing between the authorised representatives of the Buyer and the Seller.
2.3 The Sellers employees or agents are not authorised to make any representations concerning the Goods unless confirmed by the Seller in Writing. In entering into the Contract the Buyer acknowledges that it does not rely on, and waives any claim for breach of, any such representations which are not so confirmed.
2.4 Any advice or recommendation given by the Seller or its employees or agents to the Buyer or its employees or agents as to the storage, application or use of the Goods which is not confirmed in writing by the Seller is followed or acted upon entirely at the Buyer’s own risk, and accordingly the Seller shall not be liable for any such advice or recommendation which is. not so confirmed.
2.5 Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller.

3. Orders and specifications

3.1 No order submitted by the Buyer shall be deemed to be accepted by the Seller unless and until confirmed in Writing by the Seller’s authorised representative.
3.2 The Buyer shall be responsible to the Seller for ensuring the accuracy of the terms of any order (including any applicable specification) submitted by the Buyer, and for giving the Seller any necessary information relating to the Goods within a sufficient time to enable the Seller to perform the Contract in accordance with its terms.
3.3 The quantity, quality and description of and any specification for the Goods shall be those set out in the Seller’s quotation (it accepted by the Buyer) or the Buyer’s order (if accepted by the Seller).
3.4 If the Goods are to be manufactured or any process is to be applied to the Goods by the Seller in accordance with a specification submitted by the Buyer, the Buyer shall indemnify the Seller against all loss, damages, costs and expenses awarded against or incurred by the Seller in connection with or paid or agreed to be paid by the Seller in settlement of any claim for infringement of any patent, copyright, design, trademark or other industrial or intellectual property rights of any other person which results from the Sellers use of the Buyer’s specification.
3.5 The Seller reserves the right to make any changes in the specification of the Goods which are required to conform with any applicable safety or other statutory requirements or, where the Goods are to be supplied to the Seller’s specification, which do not materially affect their quality or performance.
3.6 No order which has been accepted by the Seller may be cancelled by the Buyer except the agreement in Writing of the Seller and on terms that the Buyer shall indemnify the Seller in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by the Seller as a result of cancellation.
3.7 The Buyer shall comply with and ensure that all persons (including its servants, agents and any sub-purchasers) handling or using the Goods comply with all instructions, guidance, information and warnings given by the Seller in respect of the Goods and shall indemnity the Seller against all liability, losses, costs and expenses (direct or indirect) incurred by the Seller from any breach of this sub-clause 3.7 by the Buyer.

4. Price of the goods

4.1 The price of the Goods shall be the Seller’s price listed in the Seller’s published price list current at the date of acceptance of the order.
4.2 The Seller reserves the right, by giving notice to the Buyer at any time before delivery, to increase the price of the Goods to reflect any increase in the cost to the Seller which is due to any factor beyond the control of the Seller (such as, without limitation, any foreign exchange fluctuation, currency regulation, alteration of duties, significant increase in the costs of labour, materials or other costs of manufacture), any change in delivery dates, quantities or specifications for the Goods which is requested by the Buyer, or any delay caused by any instructions of the Buyer or failure of the Buyer to give the Seller adequate information or instructions.
4.3 All prices are given by the Seller on an ex-works basis, and where the Seller agrees to deliver the Goods otherwise than at the Seller’s premises, the Buyer shall be liable to pay the Seller’s charges for transport, packaging and insurance.
4.4 The price is exclusive of any applicable value added tax, which the Buyer shall be additionally liable to pay to the Seller.
4.5 The cost of pallets and returnable containers will be charged to the Buyer in addition to the price of the Goods, but full credit will be given to the Buyer provided they are returned undamaged to the Seller before the due payment date.
4.6 Any order where the value is less than £300.00 excluding VAT will be subject to a small order charge of £25.00. In addition any order which is delivered on a carrier will be subject to the carriage charge at cost.

5. Terms of payment

5.1 The Seller shall be entitled to invoice the Buyer for the price of the Goods on or at any time after delivery of the Goods, unless the Goods are to be collected by the Buyer or the Buyer wrongfully fails to take delivery of the Goods, in which event the Seller shall be entitled to invoice the Buyer for the price at any time after the Seller has notified the Buyer that the Goods are ready for collection or (as the case may be) the Seller has tendered delivery of the Goods.
5.2 The Buyer shall pay the price of the Goods by the last day of the month subsequent to the month in which the goods are delivered, notwithstanding that delivery may not have taken place and the property in the Goods has not passed to the Buyer. The time of payment of the price shall be of the essence of the Contract.
5.3 If the Buyer fails to make any payment on the due date then, without prejudice to any other right or remedy available to the Seller, the Seller shall be entitled to:
5.3.1 cancel the contract or suspend any further deliveries to the Buyer:
5.3.2 appropriate any payment made by the Buyer to such of the Goods (or the goods supplied under any other contract between the Buyer and the seller) as the Seller may think fit (notwithstanding any purported appropriation by the Buyer): and
5.3.3 charge the Buyer interest (both before and after any judgement) on the amount unpaid, at the rate of 4 per cent per annum above Royal Bank Of Scotland base rate from time to time, until payment in full is made.
5.4 The Buyer shall not be entitled for any reason whatsoever to withhold or set off payment for the Goods.

6. Delivery

6.1 Delivery of the Goods shall be made by the Buyer collecting the Goods at the Seller’s premises at any time after the Seller has notified the Buyer that the Goods are ready for collection or, if some other place for delivery is agreed by the Seller, by the Seller delivering the Goods to that place.
6.2 Any dates quoted for delivery of the Goods are approximate only and the Seller shall not be liable for any delay in delivery of the Goods howsoever caused. Time for delivery shall not be of the essence unless previously agreed by the Seller in writing. The Goods may be delivered by the Seller in advance of the quoted delivery date upon giving reasonable notice to the Buyer.
6.3 Where the Goods are to be delivered in instalments, each delivery shall constitute a separate contract and failure by the Seller to deliver any one or more of the instalments in accordance with these Conditions or any claim by the Buyer in respect of any one or more instalments shall not entitle the Buyer to treat the Contract as a whole as repudiated.
6.4 If the Seller fails to deliver the Goods for any reason other than any cause beyond the Seller’s reasonable control or the Buyer’s fault, and the Seller is accordingly liable to the Buyer, the Seller’s liability shall be limited to the excess (if any) of the cost to the Buyer (in the cheapest available market) of similar goods to replace those not delivered over the price of the Goods.
6.5 If the Buyer fails to take delivery of the Goods or fails to give the Seller adequate delivery instructions at the time stated for delivery (otherwise than by reason of any cause beyond the Buyers reasonable control or by reason of the Seller’s fault) then, without prejudice to any other right or remedy available to the Seller, the Seller may:
6.5.1 store the Goods until actual delivery and charge the Buyer for the reasonable costs (including insurance) of storage: or
6.5.2 sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Buyer for the excess over the price under the Contract or charge the Buyer for any shortfall below the price under the Contract.
6.6.1 Goods may be returned only by prior arrangement against a DGS authorised collection note.
6.6.2 Unless goods are defective there will be a handling charge.
6.6.3 For goods to be returned they must be in a saleable condition.

7. Risk and property

7.1 Risk of damage to or loss of the Goods shall pass to the Buyer
7.1.1 in the case of Goods to be delivered at the Sellers premises, at the time when the Seller notifies the Buyer that the Goods are available for collection; or
7.1.2 in the case of Goods to be delivered otherwise than at the Seller’s premises, at the time of delivery or, if the Buyer wrongfully fails to take delivery of the Goods, the time when the Seller has tendered delivery of the Goods.
7.1.3 Where the goods are delivered by an independent carrier, claims will only be considered under clause 8.4 if compliance has been made in all respects with the carrier’s conditions for notification of claims for loss or damage in transit.
7.2 Notwithstanding delivery and the passing of risk in the Goods, or any other provision of these Conditions, the property in the Goods shall not pass to the Buyer until the Seller has received in cash or cleared funds payment in full of the price of the Goods and all other goods agreed to be sold by the Seller to the Buyer for which payment is then due.
7.3 Until such time as the property in the Goods passes to the Buyer, the Buyer shall hold the Goods as the Seller’s fiduciary agent and bailee, and shall keep the Goods separate from those of the Buyer and third parties and properly stored, protected and insured and identified as the Seller’s property. Until that time the Buyer shall be entitled to resell or use the Goods in the ordinary course of its business, but shall account to the Seller for the proceeds of sale or otherwise of the Goods, whether tangible or intangible, including insurance proceeds, and shall keep all such proceeds separate from any moneys or property of the Buyer and third parties and, in the case of tangible proceeds, properly stored, protected and insured.
7.4 Until such time as the property in the Goods passes to the Buyer (and provided the Goods are still in existence and have not been resold), the Seller shall be entitled at any time to require the Buyer to deliver up the Goods to the Seller and, if the Buyer fails to do so forthwith, to enter upon any premises of the Buyer or any third party where the Goods are stored and repossess the Goods.

8. Warranties and liability

8.1 Subject to the conditions set out below the Seller warrants that the Goods will correspond with their specification at the time of delivery and will be free from defects in material and workmanship for a period of (12 months) from the date of their delivery.
8.2 The above warranty is given by the Seller’ subject to the following conditions:
8.2.1 The Seller shall be under no liability in respect of any defect in the
Goods arising from any drawing, design or specification supplied by the buyer
8.2.2 the Seller shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow the Seller’s instructions (whether oral or in writing), misuse or alteration or repair of the Goods without the Seller’s approval;
8.2.3 the Seller shall be under no liability under the above warranty (or any other warranty, condition or guarantee) if the total price for the Goods has not been paid by the due date for payment;
8.2.4 the above warranty does not extend to parts, materials or equipment not manufactured by the Seller, in respect of which the Buyer shall only be entitled to the benefit of any such warranty or guarantee as is given by the manufacturer to the Seller.
8.3 Subject as expressly provided in these Conditions, all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
8.4 Any claim by the Buyer which is based on any defect in the quality or condition of the Goods or their failure to correspond with specification shall (whether or not delivery is refused by the Buyer) be notified to the Seller within 3 working days from the date of delivery or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure. If delivery is not refused, and the Buyer does not notify the Seller accordingly, the Buyer shall not be entitled to reject the Goods and the Seller shall have no liability for such defect or failure, and the Buyer shall be bound to pay the price as if the Goods had been delivered in accordance with the Contract.
8.5.1 Where any valid claim in respect of any of the Goods which is based on any defect in the quality or condition of the Goods or their failure to meet specification is notified to the Seller in accordance with these Conditions, the Seller shall be entitled to replace the Goods (or the part in question) free of charge or, at the Seller’s sole discretion, refund to the Buyer the price of the Goods (or a proportionate part of the price) but the Seller shall have no further liability to the Buyer. The buyer acknowledges that the conditions under which the goods may be used or applied is beyond the control of the Seller.
8.6 Except in respect of death or personal injury caused by the Seller’s negligence, the Seller shall not be liable (to the Buyer by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Contract, for any consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for consequential compensation whatsoever (and whether caused by the negligence of the Seller, its employees or agents or otherwise) which arise out of or in connection with the supply of the Goods or their use or resale by the Buyer, except as expressly provided in these Conditions.
8.7 The Seller shall not be liable to the Buyer or be deemed to be in breach of the Contract by reason of any delay in performing or any failure to perform, any of the Seller’s obligations in relation to the Goods, if the delay or failure was due to any cause beyond the Seller’s reasonable control.

9. Indemnity

9.1 It any claim is made against the Buyer that the Goods infringe or that their use or resale infringes the patent, copyright, design, trade mark or other industrial or intellectual property rights of any other person, the Seller shall indemnify the Buyer against all loss, damages, costs and expenses awarded against or incurred by the Buyer in connection with the claim, or paid or agreed to be paid by the Buyer in settlement of the claim, provided that:
9.1.1 the Seller is given full control of any proceedings or negotiations in connection with any such claim;
9.1.2 the Buyer shall give the Seller all reasonable assistance for the purposes of any such proceedings or negotiations;
9.1.3 except pursuant to a final award, the Buyer shall not pay or accept any such claim, or compromise any such proceedings without the consent of the Seller (which shall not be unreasonably withheld);
9.1.4 the Buyer shall do nothing which would or might vitiate any policy of insurance or insurance cover which the Buyer may have in relation to such infringement, and this indemnity shall not apply to the extent that the Buyer recovers any sums under any such policy or cover (which the Buyer shall use its best endeavours to do);
9.1.5 the Seller shall be entitled to the benefit of, and the Buyer shall accordingly account to the Seller for, all damages and costs (if any) awarded in favour of the Buyer which are payable by or agreed with the consent of the Buyer (which consent shall not be unreasonably withheld) to be paid by any other party in respect of any such claim: and
9.1.6 without prejudice to any duty of the Buyer at common law, the Seller shall be entitled to require the Buyer to take such steps as the Seller may reasonably require to mitigate or reduce any such loss, damages, costs or expenses for which the Seller is liable to indemnify the Buyer under this clause.

10. Insolvency of Buyer

10.1 If the Buyer shall make default in or commit any breach of, his obligations to the Seller, or if any distress or execution shall believed on the Buyer, his property or assets, or if the Buyer shall make or offer any arrangement or composition with creditors or commit any act of bankruptcy, or if any petition or receiving order in bankruptcy shall be presented or made against him, or if the Buyer shall be a limited company and any resolution or petition to wind up such company’s business shall be passed or presented, or if an administration order is made, or if a receiver of such company’s undertakings, property or assets or any part thereof shall be appointed or the Seller considers any of the foregoing events are likely to occur, then (without prejudice to any other right or remedy available to the Seller) the Seller shall be entitled to cancel the Contract or suspend any further deliveries under the Contract without any liability to the Buyer, and if the Goods have been delivered but not paid for the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.

11. General

11.1 Any notice required or permitted to be given by either party to the other under these Conditions shall be in Writing addressed to that other party at its registered office or principal place of business or such other address as may at the relevant time have been supplied.
11.2 Brochures and catalogues and other promotional materials are for illustrative purposes only and do not constitute any part of a contract between us.
11.3 Any variation of these terms must be in writing and authorised by a director of DGS.
11.4 All orders placed with us will be on these terms (or future amended terms) and supersede any previous terms.

Trading Application Form

Of course there is a lot of small print. In a nutshell, the customer is required to pay within the agreed time and the supplied goods remain the property of DGS until they are paid for.

You can download a Trade Application Form by clicking the icon to the right. Please return completed forms to.

DGS Group Plc.
Sycamore Road
Trent Lane Industrial Estate
Castle Donington
Derby
DE74 2NW

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Glass and Glazing Dec 2013: Compatibility Matters

What happens when incompatibility occurs?

Incompatibility may manifest itself in a number of different ways.

  • Incompatibility between primary and secondary sealant. Softener migrates from the secondary sealing through the primary sealant into the inner space of the IG unit.
  • The wrong fixing of glazing blocks. Silicone used to fix a setting block may come into direct contact with the secondary sealant and the laminated glass. This may have a detrimental effect on both the edge seal and the PVB foil. One way to avoid this is to fix the setting block with a compatible silicone to the sash.
  • Stepped IG unit with an incompatible silicone at the top in combination with a sealant depth that is too high. When this occurs the extender from the silicone migrates through the secondary sealant and washes out the primary sealant, resulting in a loss of functionality.
  • Incompatibility between weather sealant and secondary sealant. No backer rod and too much sealant applied (seal depth).

How can these problems be prevented?

These problems do not happen overnight and insulating glass producers and the window or facade builder play a significant role in their alleviation. There are a number of checks that should be incorporated prior to and during construction. The IG producer should:

  • Check compatibility of primary and secondary sealant.
  • Check compatibility with laminated glass.
  • Check compatibility with glass coatings.
  • Follow the application instructions, both in terms of preparation and climactic considerations.
  • Ensure correct storage and transport. The window and/or facade builder should check the following:
  • Compatibility with glazing materials.
  • Compatibility with setting blocks.
  • Compatibility with backer material.
  • Compatibility with other materials in contact.
  • Follow the application and glazing instructions. In addition, there are other guidelines which may help reduce the risk of incompatibility.
  • Use only well know systems, ideally from one supplier who has a product range that encompasses both glazing, silicone and weather sealant.
  • If possible, test glazing blocks or use inert plastics like PP or PE.
  • Ensure compatibility of glazing blocks with adhesive or use of hook blocks as a constructive alternative for fixing to the frame (ensure aerating and moisture pressure regulation)
  • Backer material. Ensure closed cell PE-cords (sealing depth)

The challenge of sealant compatibility combined with sealant performance is one that will not go away, in fact it will become more prominent as architectural, environmental and commercial demands become even more demanding. Recognising this need, sealant manufacturers continue to invest in research and development and installers and fabricators also have obligation to understand that compatibility matters now more than ever before.